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Remote diagnostics - appliance care and repair made easier.

lady pairing her dishwasher using remote diagnostics

Pair

Pair your appliance to the Home Connect app to unlock amazing free benefits.

care

Care

We'll send you helpful self-service notifications and tell you how to fix simple problems.

lady usign remote diagnostics on her dishwasher

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Let us remotely connect to your appliance to diagnose faults so we can send out an engineer with the right part, first time.

Remote diagnostics - how does it work?

remote diagnostics

Pair for peace of mind

If something is wrong with your appliance, we’ll send you an alert which will direct you to the customer service number in the app. With your permission,we will connect to your appliance and diagnose the fault remotely.* If it’s a simple problem, we’ll tell you how to fix it yourself. If it’s something more complex, we’ll send out an engineer with the right part, first time.

*Remote diagnostics is available on all Home Connect dishwashers from 2021.

Keep your appliance in tip top shape

home connect notifications

Self-service notifications

Never forget to run a clean care cycle again with handy self-service notifications from the Home Connect app. You can also set up reminders when rinse aid and salt are running low, so you never forget to buy it from the shops again.

remote diagnostics

Hassle-free care and repair

If your appliance stops working, we know you'll want to get it up and running as soon as possible. That's why we made the care and repair process easier with remote diagnostics on the free Home Connect app. Our remote service engineers are on hand to remotely diagnose faults so they visit with the right part, first time.

Appliances with Home Connect

Bosch and Siemens logos
Gaggenau and NEFF logos
A smartphone with the opened Home Connect app.

Your appliances at your fingertips

Control all of your home appliances from the Home Connect app, even when you're out and about. Want to try it out? Test the demo appliances by downloading the app here.

Download the app from the Apple Store (iOS) Download the app from the Google Play Store (Android)