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Home Connect questions and answers

Home Connect questions and answers

General questions

When did the first fully connected kitchen with Home Connect appliances come onto the market?

The first Bosch and Siemens Home Connect dishwashers and ovens have been available since December 2014. Washing machines, dryers, coffee machines and fridges came on the market at the end of 2015. Home Connect appliances from all product categories are thus available for the connected kitchen. Other appliances including vacuum cleaners will follow soon.

Will other brands of home appliances also come onto the market with the Home Connect function?

That is what we are aiming for! We are starting with fully compatible Bosch, Siemens and Gaggenau appliances with Home Connect. However we are already talking to partners and other brand manufacturers.

Can I retrofit my home appliances with Home Connect?

Upgrading or retrofitting existing appliances tends to be difficult for the following reasons: compared to a solution designed from scratch, one that is built in at a later date will always be less satisfactory and comparatively expensive. Home appliances are also subject to special safety precautions, which have to be taken into account and tested if electronics parts are changed on site.We also advise against so-called “Smart Plugs” or controllable adapters on account of the risk of sudden outages.

Can other elements like lights or heating be connected to the system?

This isn’t envisaged so far, at the moment we're really focusing on home appliances. However, we're keeping an open mind, in that our devices and the entire Home Connect System can be integrated into other home automation systems. We are already working with several partners like Nest and Philips Hue and are always keen to extend our network. Find out more about our cooperation with partners.

Can appliances be accessed by several devices at the same time?

Yes, a home appliance can be accessed by different mobile devices.

Where can I buy Home Connect appliances?

Home Connect appliances are available in nearly all electronic retail stores and selected kitchen furniture stores.

You find out in detail which types of home appliances work with Home Connect in the Connected Household area.

Questions on data protection and data security

Are there minimum requirements of my Wi-Fi router?

The Home Connect system works with all standard Wi-Fi routers available on the market provided they are not older than five years (estimated). For security reasons, Wi-Fi networks must be encrypted (WPA or WPA2 encryption). If your Wi-Fi network is not encrypted, you will not be able to register your appliance.

What about data protection and data security?

We use cutting-edge encryption technology and periodically ask independent experts to thoroughly test our system.

What characterises the special Home Connect security concept?

Our security concept consists of a range of measures: data exchange is based on the Home Connect protocol. Only essential data is saved anonymously on the Home Connect server. Communication is also only possible over encrypted networks; secure certificates, a firewall on the server and password protection for the Home Connect app ensure additional security.

Can I also prevent my appliance from sending any data?

Yes. You are free to decide for or against using additional functions that the networked appliances can offer you. The appliances will only send and receive data if you expressly want them to do so and you can control them accordingly.

How can I delete my Home Connect account?

You may delete your Home Connect account anytime using the app. In order to do this, click on the settings button on the upper right corner. In the Personal data section you will find the point "Deleting the user account". Finally, you will need to confirm the deletion by typing in your password.

Questions regarding connection/signal strenght

Will there also be a LAN interface for the appliances?

No, a LAN connection is not planned because Home Connect uses Wi-Fi for data exchange. It would be very complex to set up a LAN cable for every appliance. We decided to use Wi-Fi technology because this is now available in almost every household.

Do I need any other equipment apart from my appliance with Home Connect functionality and the Wi-Fi router?

No. The household appliances communicate with your smartphone or tablet via the Wi-Fi router. No other equipment is necessary.

My household appliance has a low Wi-Fi signal because the distance to my Wi-Fi Router is quite large. Does this mean I cannot use Home Connect?

There are various options available here. It is possible to extend the range of your network with a range extender. If the range extender is placed between the household appliance and router, wireless Internet reception should for instance extend to the basement without any problem.

A second option is to use a Power line adapter to extend the Internet to the household appliance. You can then log onto the Internet directly with your networked appliance and control it this way. Our customer service team would be happy to advise you in both cases and help you with any hardware you may need.

Can I connect my household appliances via WPS, although I am using a repeater as a signal amplification?

Yes, to some extent repeaters provide WPS pairing. Otherwise, it is possible to connect the household appliance manually (see also manual network pairing).

How do I know whether my network will extend to where my appliance is located?

There are apps such as Wi-Fi Analyser that you can use to check the reception where your appliance is. You can also use your smartphone or tablet to check the signal strength where your appliance is.

Which routers (Wi-Fi & LTE) provide an especially high quality connection for household appliances with Home Connect?

In principle, all routers are suitable to connect household appliances with the app. Experience shows that, among other things, routers of the brands AVM (Fritz! Box), Deutsche Telekom (Speedport), as well as Apple (AirPort Express) provide a very good internet connection.

What are the Wi-Fi requirements?

Home Connect will normally work correctly with the standard wireless settings of most recent commercially available home routers without any need for adjustment. In some cases, certain settings might need to be changed manually. If necessary, please check to see that the following settings are correctly set in your router. To find out how to access the router configuration settings, please consult your router’s installation instructions.

Where necessary, for example with manual setup, the following tips and settings should be followed:

  • Your wireless network must be encrypted, preferably using WPA2 security or WPA as a minimum. Open networks are not suited to work with Home Connect.

  • Home Connect works over network modes IEEE 802.11 b, g and n. Please ensure your router is set accordingly. Home appliances are only compatible with the 2.4 GHz band. If you are connecting an appliance please set your network accordingly.

  • Home Connect does not work over Wi-Fi networks that require browser registration, i.e. a user name and password entered via a web browser.

  • You should have a stable wireless network with good reception and access to the internet.

  • Turn off MAC filtering in the router to prevent the MAC addresses of your household appliances and smart devices being recorded.

  • The use of proxies is not recommended.

  • Ports 443, 8080 and 123 must be open.

  • The multicast routing option must be enabled in the router to allow pairing with Home Connect devices.

Questions about hardware and software

What operating systems is Home Connect available for?

The app is available for iOS and Android.

Will current partners Siemens/Bosch offer their own control device (tablet)?

No, this isn’t something that is planned because it means you will not incur extra charges in the form of an additional control device. Various makes of tablets and smartphones are available on the market, which is why we’ve designed our Home Connect solution to work with almost all standard models on the market.

What will this app cost and where can I download it?

The app is free and can be downloaded from the Apple App Store or Google Play Store .

Can I modify the profiles of other users?

Yes. Users with extended user rights are able to manage the profiles of other App users. For all commonly used appliances you can modify the user rights of these users.

Questions on moving home appliances with Home Connect to another country

What do I need to do about my home appliances with Home Connect in case I move to another country?

According to the Home Connect terms of use country settings are to be changed accordingly when moving. Just select the appropriate country in the settings section of the Home Connect App.

Please note that the usage of the Home Connect App in another country may be subject to other terms of use and other data privacy terms. If your new country cannot be found in the country list, any further usage of the Home Connect App is not supported by us and is prohibited according to our terms of use. Furthermore, we do not support using the Home Connect App in conjunction with a home appliance for which the use in the respective country is not allowed. Therefore, our terms of use do not allow such usage. If you are not sure whether you are allowed to use the home appliance in the new country please contact the manufacturer of your home appliance.

What do I need to do about my home appliances with Home Connect in case of intercontinental moving?

Please also see the notice on "Moving Home Appliances with Home Connect to Another Country". In case of intercontinental moving, your new country may not be listed in the Home Connect App. If so, please delete your installed Home Connect App. Download and install the Home Connect App of the App Store/Play Store of your new country instead. Reset your home appliances with Home Connect to their factory defaults, set up a new user account and register your home appliances in the app again.

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Home Connect frequently asked questions

Frequently asked questions

You could not find the information that you were looking for? The frequently asked questions feature important information about the pairing of home appliances and the Home Connect app, about software and hardware, about the world of recipes and many other topics.

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