Error? Not anymore! Solving the most common connectivity errors

When things don’t go as planned, we are here to help. Setting up Home Connect only requires a few steps. On occasion, error messages about connectivity issues can appear on your appliance. We will take a closer look at the four most common error codes, which can be handled by following the steps below.

First, check the error code. If the message says Error 5014, Error 4623, Error 1077 or Error 4613, keep on reading. Your code isn’t listed here? Contact our Home Connect Customer Service team and someone will be able to help you right away.

*How to do a Factory Reset (last updated in August 2019):

Enter the menu section of your home appliance

Select Settings, then activate the Factory Reset

Reconnect the appliance to the router

Pair it again

Please check the manual of your appliance for more detailed information on Factory Resets.

If you still have trouble with your connection, contact our Home Connect Customer Service team.

This connectivity error requires you to log out of the app. After you’ve done that, delete its data. If you have an iOS device, you can do this in the Home Connect App by selecting Profile and then Privacy and usage data. Perform a full reset by selecting the Reset option. You can now log into the app again. On Android devices choose section Settings, Applications/Apps, and select the Home Connect App. Press Storage, Delete Data/Cache and then log into the app again. It should be smooth sailing from here.

Try to login via the personal hotspot on your smartphone to test if the problem lies with the router. Don’t use the special characters in the phone’s name. If your personal hotspot allows you to connect with your appliance, there’s an issue with the router. Make sure that ports 443, 8080 and 123 are open. After that, check if the frequency is set to 2.4GHz. Once that’s done, deactivate the firewall. Your internet connection always needs to be set to WPA/WPA2. The error should be fixed now.