SmartThings: Help & Support

Cozy living room with large windows

You can easily connect the SmartThings app to Home Connect. If you still need help, you'll find information about setup, control and settings here. We have also summarized frequently asked questions about SmartThings in combination with Home Connect.

Connect SmartThings with Home Connect

How to add your home appliance

Want to add your connected appliance to the SmartThings app? We'll show you how! Get started!

Your favorite appliances right at hand

You want to have quick and easy access to your favorite appliances? We'll show you how you can add your selected appliances to your favorites in just a few steps and always have them right at hand!

Control your dishwasher with just one click

Don't feel like running downstairs to start the dishwasher? No problem! We'll show you how to start it easily via your SmartThings app! And not only the start works with one click, but also the stop function can be activated this way.

Frequently asked questions about SmartThings with Home Connect

How does Home Connect Work With SmartThings?

Home Connect has established a partnership with SmartThings, integrating the Home Connect enabled home appliances on the SmartThings platform, allowing SmartThings app users to add their Home Connect enabled home appliances to their SmartThings experience. Within the SmartThings app, users will be able to monitor and control their Home Connect enabled home appliances as well as include them in scenes and automations.

How do I set up my Home Connect enabled appliances in the SmartThings app?

Create an account in the Home Connect app and connect your appliances in the Home Connect app. Go to the SmartThings app and press the “+”. Select either the appliance type such as “dryer” or the brand “Home Connect”, subsequently authorize the SmartThings app access with your Home Connect credentials and your Home Connect enabled home appliances will appear in the SmartThings app.

Which Home Connect enabled appliances will I be able to set up and control in the SmartThings app?

At first, you will be able to add washers, dryers, ovens, coffee machines and dishwashers to SmartThings. Further appliance types beyond these 6 appliances are on the roadmap and will be added in the future. If you wish to request that we add an appliance type, make sure to reach out to us as we would love to hear from you.

In which countries will Home Connect be available on SmartThings?

Home Connect is currently available in over 40 countries. As a prerequisite is to have a Home Connect account, consumers in these countries will be able to set up Home Connect in the SmartThings app.
Currently, the integration will not be available in China.

On what devices or interfaces will a user be able to monitor and control their Home Connect appliances in the respective SmartThings app?

Home Connect enabled appliances will be available across all interfaces supported by SmartThings, including Smartphones, Tablets, Samsung SmartTVs, Smart Fridges and Smartwatches. Certain functionalities will also be available via the Bixby voice assistant (see below)

Will a user be able to control their Home Connect enabled appliances via the Bixby voice assistant?

Through the SmartThings integration, some smart home platform functions of specific Home Connect enabled home appliances will also be controllable via the Bixby digital assistant. These limited functions include turning on/off and pause/resume and will only be available for washers, dryers, dishwashers and ovens.

Who can consumers contact if they have a problem with the SmartThings app or if certain features do not work?

If users have any issues with SmartThings or any features in the SmartThings app, they should visit the SmartThings website www.smartthings.com, reach out to SmartThings customer support at https://support.smartthings.com/hc/en-gb or email support@smartthings.co.uk.

Does a user need to use the Home Connect App to use their Home Connect enabled appliances in SmartThings?

To be able to add their Home Connect enabled appliances to the SmartThings app, a user will need to download, register and pair their appliance in the Home Connect app. This has to happen before being able to add them to SmartThings. Once the account is created and the home appliances are paired and available in the SmartThings app, the user no longer needs to continue to use the Home Connect app to continue to interact with their Home Connect enabled appliances in the SmartThings app.

Does a user need to have a Home Connect Account to add and use their Home Connect enabled appliances in SmartThings?

Yes, a user needs to download, register and pair their appliance in the Home Connect app, before being able to add them to SmartThings. Without the Home Connect account and the home appliances paired, a user will not be able to grant SmartThings access and control to their appliances.

Can I prepare my favorite coffee with a SmartThings Automation?

Yes, you can basically. Unfortunately with most of the appliance models rinses after switching on. In order to prepare a coffee, you need to wait until the appliance has finished rinsing and place your cup before coffee preparation can start. With selected models, the rinsing can be disabled.