Support is never far away – thanks to our Remote Diagnostics service

If you ever stumble upon an issue with your smart home appliance, we can help you solve it in no time. Just contact customer service. A service engineer will connect remotely to your appliance, identify the possible problem, and guide you on how to fix it. If it cannot be resolved immediately, a home visit will be scheduled and—thanks to the data analysis—the service engineer will arrive optimally prepared to carry out the maintenance or repair.

Here’s how Remote Diagnostics works

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Contact and Customer Service

Telephone support from the Home Connect Service Centre

How can we help you?

Do you have questions about Home Connect or the home appliances equipped with the Home Connect function? Then get in touch and use our Customer Service. We are happy to help.

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Connected home appliances

Take control of your home appliances with Home Connect. And not just when you're at home, when you're out and about too.

Our partners

Home Connect has numerous partner services. Discover our constantly growing network.

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App download

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You will find the answers to frequently asked questions here.

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Establish good connections with Home Connect.