Legal notice for the Home Connect app

In connection with the registration of the Synced Home Appliance Account, the use of the App and the associated home appliances or services and functions offered by Home Connect (hereinafter referred to as "Services"), Home Connect collects, processes and uses the following categories of personal information:

a. User master data and usage data

Below, we describe the data we collect and use in connection with creating a user account, registering and setting up the App. This data is stored in your account, which is personal and non-transferable.

• When registering via SingleKey ID:

– Access data, i.e. identification data used to control access to the SingleKey ID user account, consisting of the user ID (e.g. the user's email address or mobile phone number). Robert Bosch GmbH, Robert-Bosch-Platz 1, 70839 Gerlingen-Schillerhöhe, Germany ("RB") is responsible for providing this registration service.

• Further information that you provide when setting up the App or the Synced Home Appliance Account, insofar as this is not transmitted via SingleKey ID, such as:

– First and last name

– Title

– Email address (also used as user ID)

– The country in which you operate your home appliance(s)

– Language setting

– Password as access protection for the App/Synced Home Appliance Account

– Information within existing My Accounts (e.g. your master data, existing orders or service requests), if you migrate this information to the Synced Home Appliance Account.

The information requested during registration may vary from country to country and is managed (where available) via the Synced Home Appliance Account, which can also be used as a Home Connect Account.

Note: If the operator in the country where you register only offers the Home Connect Account and not Synced Home Appliance Accounts, you can only use the Home Connect Account and not the Synced Home Appliance Account. The Synced Home Appliance Account can only be used with websites and/or apps or other touchpoints for which the Synced Home Appliance Account has been activated. The Synced Home Appliance Account does not work with other touchpoints, even if the SingleKey ID would work on such touchpoints (e.g. on a website).

• Information we collect and store in connection with the registration and ongoing use of the App and the Synced Home Appliance Account:

– Language setting of your mobile device

– System settings related to the App (e.g. permission to send in-App messages)

– Agreement to the terms of use

– Confirmation/acknowledgement of the information on data protection

– Marketing consent(s) and their scope

– Status of the user account (activated/deactivated)

– Status as main user or additional user (see section 5 of the General Terms and Conditions)

– App tracking default setting (depends on country selection, see section 6 below)

– Additional user master data, if and to the extent that this is provided via the Home Connect Family touchpoints (e.g. delivery address, telephone number)

– Contract data, if and to the extent that this is provided via the Home Connect Family touchpoints (e.g. order number(s), date of purchase, warranty extensions)

– Service history (e.g. service orders, service technician visits) of the connected or registered home appliances and associated orders placed by the user (e.g. consumables)

– "Detergent” or “dish-care-detergent” scan: if such a service is available for your home appliance and you use it, we store the respective water hardness and the detergent or dish-care-detergent (brand and type e.g. tabs) you use, as stored by you in the App, whereby a "detergent history" is created in the App (you can delete this history at any time)

– The approximate location of the appliance (e.g. at municipal level) derived from the postcode or abbreviated IP address to improve the user experience, e.g. by helping with location-based appliance settings (such as water hardness in your region or local time zone)

• The content you upload to the Home Connect App (in particular: recipes, recipe images, including their names), as well as the information required for you to share the content with third parties (e.g. your name as the creator of the recipe). If you, as a user, would like to share your own recipes with others, you must create a separate cooking profile and choose a name and avatar for the profile, which will then be displayed with your shared recipe. The name and avatar do not have to be related to you as a person, so they can also be pseudonyms.

b. Appliance master data

Data that we collect and use in connection with the registration/pairing of your home appliance with your user account includes:

– Brand of the home appliance (e.g. Bosch, Thermador or Gaggenau)

– Serial number and, if applicable, date of manufacture of the home appliance (known as the E number (full model) and FD (production) number; this information can also be found on the type-label of the home appliance)

– The unique identifier of the network adapter used in the home appliance (known as the MAC address)

– Specific (service) features for home appliances for which you have registered or which you have selected (e.g. proactive maintenance)

– Data that you provide during the purchase/registration of your home appliance

– Pairing status of a home appliance with Home Connect Connectivity

– Additional programs (if you have purchased additional programs for your home appliance that were provided via the Home Connect App, these additional programs are linked to the home appliance and not to the user account and therefore remain in the home appliance, but not in your user account if you sell or pass on the home appliance. Additional programs are generally not transferable to other home appliances)

This data is assigned to your user account for each connected home appliance as part of the "connect home appliance" (i.e. pairing) function.

c. Appliance usage data

Data that we collect and use in connection with the use of the home appliance includes:

• Pairing status (as a pairing log) including the corresponding parameters in the App (e.g. OS version), the connection status (e.g. Wi-Fi quality) and the pairing status of the home appliance;

• Basic settings, program selection and program settings made on the home appliance or via the App;

• Individual settings/content on the home appliance, in particular in free text fields (e.g. internal digital map for robot vacuum cleaners, drink name for coffee machines, downloaded or self-created recipes);

• Appliance status data such as environmental conditions, component statuses, status changes on the home appliance (e.g. change of operating mode, opening or closing of the door/front panel, temperature changes, fill levels) and status messages from the home appliance (e.g. appliance is overheated, water tank is empty, etc.) as well as error messages (including the respective error report of the affected home appliance);

• Appliance usage data, including program selection and program progress (individual usage statistics) as a basis for, e.g., statistics on actual or calculated energy consumption or similar displays for optimizing appliance usage by the user and in-App notifications based on this (if activated by you);

• Video and image data (e.g. for robot vacuum cleaners, cookers and ovens, and refrigerators with camera functionality) used for various functions of the respective home appliance, such as displaying the contents of the refrigerator (camera in the fridge) or detecting the degree of browning (camera in the oven). Image data is created and transmitted in the home appliance both in relation to actions (e.g. opening the refrigerator door, starting a baking program) and by the home appliance itself to document the appliance status (e.g. for appliance maintenance such as lens contamination in the oven); and

• Comments and feedback on appliance-related functions (e.g. recipes).

If you allow another user (regardless of whether via their own account or via your account) to use home appliances via the App, the appliance usage data generated by the other user will also be stored. You can object to the use of appliance usage data that is not directly used to control the respective home appliance at any time in the App; in this case, however, the information/notifications based on this data will no longer be provided. Information on appliance control is processed regardless of any objection and notifications are provided in the App on this basis (provided you have activated in-App notifications), as this information is used for direct appliance control, which cannot otherwise be provided.

d. App-related usage data

App-related usage data is data from your interaction within the App, such as App features used, click behavior in relation to App controls, selections in drop-down menus, settings of on/off switches, information from A/B and multivariate tests (i.e. tests of how different versions of our App are accepted by the respective user in order to improve user-friendliness) and App malfunction reports, as well as interactions between your App and third-party applications (e.g. websites that you open from within the App). See also section 6 below.

e. Data on Home Connect Family Touchpoints

The data we collect and use in connection with your use of Home Connect Family Touchpoints is as follows:

• Personal information and other content that you provide via contact forms or during a service call;

• Information about gift/cashback/warranty processes and similar product-related information,

• Customer satisfaction data when you participate in a survey;

• Website-related information, e.g. information about your shopping basket (if you have accepted the specific cookies on the relevant website), content you have provided via web forms or similar interactions with our website(s); and

• Anonymized data provided by you via Home Connect Family touchpoints for statistical use.

f. Permissions and permission-related data

The data we collect and use in connection with the permissions you have granted to us and/or a Home Connect Family unit is as follows, whereby your profile information will not be used for marketing purposes without your permission:

• Data relating to a (separate) marketing authorization granted by you (e.g. identifier for the marketing authorization, usually your e-mail address, timestamp and touchpoint of your granted permission, scope of your permission);

• If you revoke your marketing authorization, we will store the data necessary to process and verify the execution of your revocation by the relevant Home Connect Family company (e.g. identifier, timestamp and touchpoint of your revocation);

• Settings for Home Connect Family brands and communication preferences specified in your preference center;

• Aggregation of your interactions with Home Connect Family touchpoints to better understand your interests (within the scope of a marketing authorization granted);

• (Personal) data provided via marketing tools that you have consented to send data; and

• To the extent permitted by a separately collected, specific permission, we may also combine the information you provide with other online or offline collected data and use or share it for the (marketing) purposes described herein.

We use these data categories:

• To provide the functionalities and information of the Synced Home Appliance Account (or the Home Connect Account if the Synced Home Appliance Account is not available in your country) and the data from the connected Home Connect Family Touchpoints (1.a. - f.);

• To provide the functionalities of the App and the services offered via the App, as well as to provide updates for your home appliance (1.a.- c.);

• To provide a personalized invitation link (e.g. using your first name) to invite other users to share the App and the services offered via the App (1.a.);

• To store data/information and to send notifications, e.g. in the event of product purchases, customer service cases and similar contractual interactions, if you have used your Synced Home Appliance Account in this context (1.a.- d., e. - f.);

• The email address provided (1 a.) to (i) verify that the customer has authorized a third party to receive their data in accordance with the Data Act (ii) fulfil legal provision obligations in accordance with the Data Act;

• For notification in the event of safety notices and/or voluntary recall information as part of product monitoring (1.a. - c. and e.);

• For the purpose of notification in the event of product recalls, your name, contact details and appliance data (including customer service transaction data) will be stored in a separate "safety measures" database, e.g. to carry out product recalls (1.a., b. and e.);

• For proactive, appliance-related maintenance, including the provision of related in-App/email messages (e.g. recommendations on the use of settings and/or maintenance programs or anomalies that indicate an imminent major malfunction of the home appliance that can be avoided by taking appropriate preventive measures, e.g. if vibrations in the home appliance indicate an imbalance that which could damage the appliance) and reactive troubleshooting (e.g. as part of remote diagnostics, during on-site repairs or at the repair center) on connected home appliances (1.a. - c. and e.), as well as to communicate product recommendations for maintenance (provided you have opted in to marketing);

• To improve the user-friendliness of the App (in particular the interaction between the App and the home appliance) and for specific or general troubleshooting in the App and the digital services offered through it, including the Synced Home Appliance Account (1. c and e.);

• To improve the range of products and services offered by the operator and the companies affiliated with the operator, in particular with regard to the home appliances themselves and with regard to the use of the home appliance (e.g. unused programs or frequently used programs) and other functions of the App and the home appliance (including algorithmic learning and AI-supported applications and models, e.g. to improve the detection of the fill level of refrigerators or the degree of browning in the oven) (1.c. - e.);

• For billing purposes, insofar as the home appliances connected to the App or the services offered in the App provide for usage-based billing (1.a. - c.);

• For marketing and market research purposes (including the provision of in-App/email messages) (1.a.-e.), insofar and as long as the relevant consent has been given,

• To fulfil any monitoring obligations, comments and feedback on appliance-related functions (e.g. recipes) are pre-filtered by AI. In doing so, we rely on the guidelines and verification logic specified by the AI provider and follow the guidelines and procedural rules described in this user agreement. In case of doubt, this is checked by a human being; and

• In anonymized form for statistics on the use of connected home appliances for use by Home Connect and its affiliated companies for internal purposes and in the context of general communication, including social media (1.c anonymized).

For further information on data transfers within the Bosch Group in connection with the central SingleKey ID, please refer to the RB Data Protection Information at https://singlekey-id.com/en/data-protection-notice/.

Subject to deviating legal requirements, the following standard storage periods apply:

a. SingleKey ID: Deletion upon deletion of the SingleKey ID user account.

b. User master data: Deletion upon deletion of the local user account or the Synced Home Appliance Account.

c. Appliance master data: Removal of the assignment to the user account with removal of the home appliance from the user account.

d. Appliance usage data: Storage in personalized form for a period of 30 days. Thereafter, storage in pseudonymized form (in a special database using a pseudonymization algorithm) and provision in personalized form for services and/or repair services provided via the App or on site/by the repair service (e.g. proactive or reactive maintenance/troubleshooting, where available) for the duration of the contract or (if the function can be deactivated) for the duration of the activation of the function. In addition, in pseudonymized form based on our legitimate interest, as long as our legitimate interest prevails, thereafter in anonymized form. If you have shared content with third parties, this content will not be deleted but will remain on the home appliances and/or end appliances of the third parties with whom you have shared the content.

e. App-related usage data: Storage in pseudonymous form and provision in personalized form for services/messages provided via the App, provided that the "Allow tracking of usage data" function is activated. When this function is deactivated, the individual ID used for tracking is reset so that App-related usage data that has already been collected can no longer be assigned to you.

f. Contract-related data: in the event of deletion of the Synced Home Appliance Account or individual deletion of such data, the contract data will be automatically deleted, provided that no binding retention period applies to this contract data. If a binding retention period exists, for example because the current contractual relationship has not yet been fully fulfilled or for tax reasons, the contract data will be retained for these reasons. In the case of statutory retention periods, however, the data will not be actively used and will also no longer be visible via the Synced Home Appliance Account (e.g. if you have not requested the deletion of the entire account).

g. Authorizations and authorization-related data: Storage until the corresponding authorization is revoked for data associated with this revocation declaration.

h. Name, contact details and appliance master data (including customer service transaction data): Storage in personalized form for a period of 30 years in a special "Safety Action" database, which is maintained exclusively for these purposes, e.g. to carry out product recalls.

If you sell your home appliance, please note that you must reset your home appliance to its factory settings before deleting the SingleKey ID or the App. If you have allowed another App user who does not have their own account to use your home appliance, deleting your account will also delete the other user's account. If you have allowed another App user who has their own account to use a home appliance, please note that deleting your account will not also delete the other user. If you do not want the other user to continue using the home appliance via the App, please also arrange for the deletion of the other user. If such deletion does not take place, the home appliance master data and home appliance usage data collected to date will remain available to the other user.

a. Connectivity of your home appliance

You can control the connectivity of your home appliance via the App:

• If your home appliance has this function, you can disconnect it from the Home Connect server separately (menu item Appliances→ Settings) if necessary, with the result that:

– Appliance usage data (1.c.) will no longer be transmitted to the Home Connect server; if your home appliance has a buffer memory, data may be transmitted to the Home Connect server when your home appliance's connection to the Home Connect server is restored.

– Certain functions of the App will no longer be available, in particular, it will no longer be possible to operate the home appliance even if there is an existing Internet data connection.

• If necessary, you can switch off the Wi-Fi connection separately for each home appliance (menu item Appliances→ Settings), with the result that:

– Appliance usage data (1.c.) may no longer be transmitted to the Home Connect server; if your home appliance has a buffer memory, transmission to the Home Connect server may take place when the Wi-Fi connection of your home appliance is restored or established for the first time.

– The appliance can only be operated on the appliance itself, but no longer via the App.

b. User accounts and local App data

You can use the App to manage your user accounts and delete locally stored App data.

• You can delete your user account. (Menu item Profile→ Personal data→ Delete user account). This will result in

– The link between your home appliance and your user account will be deleted; and

– Your home appliance will no longer send appliance usage data to the Home Connect server, provided that no other user accounts are linked to the home appliance (see 1.a. above).

• By deleting the App or using the "Full reset" function, you will remove all locally stored user-related data, but not the accounts you have created.

• If you use SingleKey ID, the SingleKey ID account is deleted using the SingleKey ID functions, whereby individual linked applications can also be deleted in addition to the SingleKey ID itself. If the SingleKey ID is the only access mechanism to the App/central Synced Home Appliance Account, deleting the SingleKey ID may result in you no longer being able to access the connected services. Therefore, before deleting the SingleKey ID, check whether you still have any linked applications/user accounts.

• To delete the Synced Home Appliance Account, please use the function provided in the account.

• If you want to delete individual registered home appliances (data), you can do so using the function provided in the Synced Home Appliance Account, where you can delete individual products without having to delete the entire account.

• You can edit/delete your personal information, e.g. your address, and manage your communication preferences directly in the Synced Home Appliance Account. You have the option of completely or partially adjusting or terminating your communication preferences using the function provided in the account (Preference Centre).

• Some functions of the App do not store data generated by your user behavior locally. You can request the deletion of such data via the Home Connect service hotline and carry it out yourself using the corresponding function (which may only be available at a later date).

• If the main user deletes their Home Connect account and requests the deletion of their personal information, the purely appliance-related data (e.g. images from the refrigerator or oven) will also be deleted.

• The content you have uploaded to the Home Connect App (in particular recipes and recipe images). If you have shared content with third parties, this content will remain on the third party's home appliance and/or end appliance even if you delete the data locally.

Depending on the action selected, you will receive immediate feedback on the changes made or a corresponding confirmation email.

c. Factory settings of the home appliance

You can reset your home appliance to its factory settings. This will result in

• The network settings are reset, thereby disconnecting the home appliance from the Home Connect server,

• The link between the home appliance and previously linked user accounts is deleted (requires the home appliance to be connected to the internet), meaning that your home appliance will no longer be displayed in the App; and

• All content loaded onto the home appliance will be deleted.

To reset your home appliance to its factory settings, please refer to the operating instructions for your home appliance.

To provide the Synced Home Appliance Account, the App and the services offered through it, we work with various companies in the Home Connect Family and external service providers. We ensure data processing within the Home Connect Family through an internal data protection agreement. As we have obliged our external service providers to process data strictly in accordance with our instructions as processors, data processing by these service providers does not require your consent.

Service providers we use as processors:

• Service providers for hosting services

• Service providers for programming services

• Service providers for AI-supported offers and similar services

• Service providers for hotline services (including chat and similar means of communication) and other App services.

We only transfer your data to other recipients if this is necessary to fulfil a contract with you or between you and the third-party provider, if we or the recipient have a legitimate interest in transferring your data, or if you have given your consent to the transfer. These recipients include service providers and other companies affiliated with the operator. In addition, data may be transferred to other recipients if We are obliged to do so by law or by an enforceable official or court order.

Other recipients of your data include, in particular, service providers whose offers and services (third-party services) Home Connect mediates within the scope of the App or enables access to such services (see section 9 below).

Content, in particular recipes that you have created yourself, may also be transferred to other BSH companies (including internationally) as part of technical processing and provision. If we carry out such a transfer/processing, this is done on the basis of data protection agreements between the BSH companies involved, which also include the application of standard contractual clauses.

The App offers the option of collecting App-related usage data (see section 1.d. above), whereby – depending on the country in which you are based and which operating system you use – consent is obtained or there is the option of changing activated consents as described below. To collect App-related usage data, we use the following providers:

• Adobe Analytics from Adobe Systems Software Ireland Limited, 4–6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland (hereinafter "Adobe").

• Optimizely Inc., 631 Howard Street, Suite 100, San Francisco, CA 94105, United States, (hereinafter "Optimizely").

If the function "Allow analysis " is activated, App-related usage data is sent to and stored on the servers of the aforementioned providers located in the EU. The App-related usage data enables an analysis of your use of the App and the provision of notifications for services provided via the App (see section 1.d. above). IP anonymization has been activated for this App, meaning that the IP address you use is truncated beforehand. On behalf of Home Connect, the respective provider will use this information on our behalf to evaluate your use of the App, generate error reports and compile reports on App activity for Home Connect. A/B and multivariate testing is performed on our behalf by Optimizely. For this purpose, App-related usage data is collected, transferred to an Optimizely server, and stored and processed there.

These analyses serve as a basis for us to improve the App itself, to better understand and improve App usage and the connection of home appliances, and to provide context-related content in the App and on websites that you use. In order to provide context-related content, we create typical usage profiles (known as "audiences") that enable us to provide you with content that is relevant to you.

The IP address and other personal information transmitted from your mobile device in connection with the aforementioned services will not be merged with other data from the aforementioned providers or from Home Connect without your separate consent.

You can control the collection of App-related usage data (including your IP address) by the aforementioned services and the processing of this data by the aforementioned services by activating or deactivating the function in the personal settings within the App or in the corresponding system menu of your mobile device. Depending on the legal situation in your country, the analysis or tracking function may be active by default, but you can still change your personal settings.

In addition, error reports can be sent to us from the App so that we can take specific measures to eliminate such errors. These error reports are used in a personalized manner to analyze and rectify the error in the event of a specific error report from you. Without any direct personal reference, error reports are used to eliminate errors for all users of the App in general and to avoid future errors as far as possible.

If covered by a separately declared consent (e.g. a marketing consent given by you via the website), we may also use the App-related usage data within the scope of this consent to personalize the corresponding (marketing) communication to you and your interests. Within the scope of such consent, We will also inform you about such possible use.

Error reports in connection with the App: We use tools (e.g. the Visual Studio App Centre https://appcenter.ms) to create and send anonymous performance and/or error reports in the event of unplanned behavior of the App, in particular in the event of crashes. Our service provider and Home Connect only receive personalized error reports with your prior explicit consent. We ask for your consent separately before each transmission.

Pairing logs: As part of the pairing process, we also collect information about the pairing process itself, in particular the relevant parameters in the App, the connection status and the pairing status of the home appliance, in order to be able to resolve problems with pairing in general and regarding specific requests from you.

Surveys (App/other channels): We conduct surveys on your satisfaction with our products and services. When we conduct surveys in the App, they are usually conducted anonymously. We may ask you for feedback in various ways, e.g. via a form in the App, on our websites or by email. When we ask you to rate our products and services by email, you can usually rate them on a scale of up to ten points. You can also leave comments in a free text field or, if necessary, provide your telephone number so that we can call you back regarding your rating and comments. Participation in surveys is entirely voluntary. We store the data you provide in such a survey together with your contact details and transaction data relating to the products or services we provide. We use this data to improve our products and services. Your personal information will be anonymized after 12 months.

We use technical and organizational measures to protect your data from manipulation, loss and unauthorized access by third parties. These measures include the use of encryption technology, certificates, a firewall on the Home Connect server and password protection for the Home Connect App. The data security of the Home Connect App has been tested and certified by TÜV Trust IT. We continuously review and improve our security measures in line with technological advances.

This Privacy Policy applies to the services offered by Home Connect via the App. If additional functions, features or services are offered within the App by Home Connect or a BSH Hausgeräte Group company, specific Data Protection Information or privacy policies will be provided for these if their use is subject to special data protection requirements.

However, this Privacy Policy does not apply to third-party services, even if Home Connect facilitates the use of or access to these third-party services within the App (for third-party services, see also the Terms of Use). In this case, the respective privacy policy of the service provider and, if applicable, additional Data Protection Information from us that addresses the specific features of these third-party services and is only relevant in this respect applies to the use of these third-party services.

In the event of referral to another service provider, Home Connect shall make reasonable and appropriate efforts to indicate the fact of the referral (e.g. when embedding the service provider's content within the App using inline frames), unless the referral is obvious. This is obviously the case, for example, if a link is used to leave the Home Connect App and the App or website of another service provider is accessed.

As the App is further developed – for example, due to the implementation of new technologies or the introduction of new services – it may be necessary to amend this Privacy Policy. Home Connect reserves the right to change or supplement this Privacy Policy as necessary. Home Connect will always store the current version of the Privacy Policy in the App so that you can find out about the current version of the information at any time.

If, despite our efforts to ensure that data is accurate and up to date, incorrect information about you is stored, we will correct it at your request. If you have given us your consent to collect, process and use your personal information, you can revoke this consent at any time with future effect. You can usually revoke your consent by activating the corresponding setting within the App, or by using the contact options specified in the App.

Your personal information will be deleted if you revoke your consent to its storage, if knowledge of the personal information is no longer necessary to fulfil the purpose for which it was stored, or if storage is inadmissible for other legal reasons. Please note that for technical or organizational reasons, there may be an overlap between your revocation and the use of your data, e.g. in the context of a newsletter that has already been sent. Data that is required for billing and accounting purposes or is subject to statutory retention obligations is not affected by this.

If you have any questions about data protection or wish to exercise your data protection rights to revoke your consent, request information, correction, deletion or blocking, please contact us using the contact information provided in the App.

In addition to section 11, you may be entitled to the following rights pursuant to Canadian Privacy Laws. To assert your rights, please use the contact details provided at the end of this Privacy Policy. Subject to certain exceptions and limitations, and depending upon the jurisdiction where you reside, such rights may include:

a) Right to information: You have the right to be informed of the existence, use, and disclosure of your personal information, and to be provided with an account of the use that has been made or is being made of this information as well as the third parties to which it has been disclosed (including a list of organizations to which your information may have been disclosed). The right to acquire information about BSH’s policies and practices with respect to personal information, including: a description of the type of personal information held by BSH and a general account of its use; a copy of any brochures or other information that explain our policies, standards, or codes; and information about what personal information is shared with or accessible to our affiliates.

b) Right to rectify or complete your data: We will correct any incorrect information about you if you notify us accordingly. We will complete any incomplete data at your request if this is necessary for the appropriate processing of your personal information.

c) Right to deletion: We will delete any personal information we have stored about you upon request. However, some data will only be deleted after a specified retention period, because, for example, we are required by law to retain the data in some cases, or we need the data to process the contractual relationship with you.

d) Right to withdraw consent: You may withdraw your consent to the collection, use, disclosure or processing of your personal information at any time with effect for the future. However, doing so may preclude entitlement to particular services.

e) Right to object to the processing of your data: You may object to the processing of your personal information at any time with future effect. In the event of an objection, we will cease processing your personal information unless there are compelling legitimate grounds for further processing. Compelling legitimate grounds do not exist for us if we process your data for the purpose of direct marketing.

f) Right to data portability: At your request, we can provide you with certain personal information in a structured, commonly used and machine-readable format.

g) Right to request information on automated decisions: The right to request information when your personal information is being used to make a decision exclusively based on automated processing, without human intervention. This includes being informed of the personal information used to make the decision, the reasons behind the decision and the key factors and parameters that influenced it.

h) Right of de-indexation: The right to request that we stop sharing/disseminating your personal information or de-index any hyperlink attached to your name that provides access to your information by technological means, if the dissemination of the information contravenes the law or a court order.

i) Right to make a complaint: You can also lodge complaints regarding data protection with a data protection authority. To do so, please contact the data protection authority responsible for your place of residence or the data protection authority responsible for us.

You may also direct a complaint concerning compliance with the Privacy Policy to Home Connect’s Privacy Officer. The complaint must be in writing and the Privacy Officer will conduct an investigation into the complaint. The format of this investigation will vary depending on the circumstances. After the investigation into the complaint, Home Connect may take appropriate measures necessary to rectify the source of the complaint if it is necessarily required.

Within a reasonable time of conclusion of the investigation, the Privacy Officer will inform you either verbally or in writing, of the result of its investigation into your complaint and any appropriate measures Home Connect will take to rectify the source of the complaint if necessarily required.

Contact details

BSH Home Appliances Ltd

6696 Financial Drive, Unit 3

Mississauga, Ontario

L5N 7J6

Privacy Officer: privacy-officer-CA@bshg.com

Telephone: (905) 812-6097