Data protection notification for the Home Connect website

We take the protection of your personal data seriously. We have taken technical and organisational steps to ensure that the data protection regulations are observed both by us and by our service providers.

In accordance with the applicable data protection regulations, we have provided information below on the type, extent and purpose of the collection, processing and use of data obtained in connection with your use of the Home Connect Information Service.

This data protection notification does not cover the collection, processing and use of personal data in connection with your use of the Home Connect app, which is designed to control Home Connect home appliances.

1. Responsible body

As the operator of this website ("Home Connect Information Service"), Home Connect GmbH, Carl-Wery-Str. 34, D-81739 Munich ("We" in this notification) is the responsible body for handling the personal data of users of the Home Connect Information Service ("You").

2. Data collection and appropriation

You can use the Home Connect Information Service without disclosing your identity. Details of the information that we gather as standard when you access the Information Service are set out below under Items 3 and 4.

Any personal data made available by you is used and processed by us for the purposes for which you provided us with this data. The information provided via the contact form, for example, is used by us to process your enquiry.

3. Web server log data

When you access the Home Connect Information Service, your web browser is technically configured to automatically transmit the following data ("log data") to our web server, which we then capture in log files:

  • Date of access
  • Time of access
  • URL of the referring website
  • File retrieved
  • Data volume transmitted
  • Browser type and version
  • Operating system
  • IP address
  • Domain name of your internet access provider

This is exclusively information which does not allow you to be identified. This information is necessary for technical purposes in order to correctly deliver the content requested by you and its collection is an unavoidable aspect of using websites. The log data is analysed purely for statistical purposes in order to improve our website and its underlying technology, and is subsequently deleted.

The log data is stored separately from other data (e.g. the data referred to in Item 4 below), which is gathered as part of your use of the Home Connect Information Service.

4. Usage profiles using pseudonyms

We use cookies and tracking pixels to gather data regarding your use of the Home Connect Information Service for the purposes of advertising and market research, and in order to tailor the Home Connect Information Service to its users' needs. The gathering of this usage data and the creation of a usage profile is carried out on an anonymised basis using a cookie ID. We create and store these usage profiles solely in anonymised form and do not combine them with your name or with any other information that could reveal your identity.

We capture usage data and create usage profiles with the help of the Adobe Analytics service from Adobe Systems Software Ireland Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland ("Adobe"). Information regarding your use of the Home Connect Information Service is transferred to servers at Adobe, where it is analysed and returned to us as cumulative data, which reveals trends in the general use of the website.

You are entitled to object to the gathering of your usage data and to the creation of an anonymised usage profile of this sort (opt-out). You can declare your objection to this on Adobe's opt-out website .

5. Forwarding of data of external third parties

We work with a range of different service providers to deliver the Home Connect Information Service. Provided that we have bound these services providers to act under our strict instructions when processing data, as commissioned data processors in accordance with Section 11 of the German Federal Data Protection Act (BDSG), your consent is not necessary for these external parties to process your data. If, in other cases, the data protection provisions require us to obtain your consent in order to furnish service providers with personal data relating to users of the Home Connect Information Service, we will inform you separately and will not pass on your data without your prior consent.

6. Links to other websites

The Home Connect Information Service contains links to other websites. We have no influence on the compliance or non-compliance of the operators of these sites with the data protection provisions.

7. Right of information and to the correction, deletion and blocking data

Please address any questions on data protection or applications for the correction, blocking or deletion of your personal data directly to the contact persons specified in the site's legal notice.

8. Changes to this data protection notification

This data protection notice will be amended, if necessary, in order to communicate any changes to our services that are of relevance to data protection, e.g. where new services are introduced or in order to meet current legal requirements.

Last updated: 24.08.2014

The data protection notifcation is available for download here .

Declaration of data protection for the Home Connect App (Germany and Austria)

Home Connect GmbH appreciates the trust put in it by its customers. To win your trust, we respect your privacy when dealing with your personal data relating to utilisation of the Home Connect App ("App") by yourself. This declaration of data protection defines who is responsible for the collection, processing and utilisation of the personal data which we collect from yourself, which categories of personal data we collect from you and what we do with this personal data.

1. Responsible body

The company Home Connect GmbH, Carl-Wery-Straße 34, D-81739 Munich ("Home Connect GmbH") is the body responsible for the collection, processing and utilisation of your personal data in conjunction with the app.

2. Categories of personal data

In conjunction with installation and utilisation of the Home Connect App for control of a Home Connect household appliance ("household appliance") Home Connect GmbH will collect, process and use the following personal data about yourself ("personal data"):

Registration data: First and second name, e-mail address and information about the type and model of the household appliance automatically collected via the connection with the home appliance.

Data from utilisation of the app: App programs used, commands issued for control of the home appliance, IP address, interaction with the advertising displayed, ID for advertising.

Data from utilisation of the home appliance: Type and model of the home appliance, programs and settings used of the home appliance.

3. Purpose

Your personal data will be collected, processed and utilised for execution of the app and the associated services provided.

Subject to your consent, which you have given by agreeing to the terms of use, we will also use your personal data to determine your possible interest in products and services offered by Home Connect GmbH and by third parties and to present information about suitable products and services within the app. This consent can be revoked at any time with future effect via "Settings" in the app.

We will also use your usage data in anonymised form for the following purposes:

  • To improve the range of products and services, in particular as regards unused and frequently used programs and other functions of the app and household appliance
  • To improve the user friendliness of the app and the household appliance.

4. Recipients

Your personal data will be processed and used by our service providers, e.g. our IT support service provider or our service provider for customer service, commissioned with processing of the contract data. BSH Hausgeräte GmbH, Carl-Wery-Straße 34, 81739 D-Munich, will assist us with operation and execution of the app and the associated data processing and BSH Hausgeräte Service GmbH Carl-Wery-Straße 34, 81739 D-Munich operates our customer service.

5. Technical tracking tools

The app uses the analysis and tracking service of Adobe/Analytics ("Analytics"). Analytics makes uses of "cookies", text files that are stored on your device to analyse your use of the app. The information generated by the cookie about your use of the app will generally be passed on to an Analytics server in the USA, where it will be stored. IP anonymity has been activated for this app so that the IP address of users of Analytics within the member states of the European Union or in other signatories to the Agreement on the European Economic Area will be shortened beforehand. Only in exceptional circumstances, will the full IP address be transmitted to an Analytics server in the USA and shortened there. Analytics will use this information for evaluating your use of the app on behalf of the operator of the app to compile reports about app activity for app operators and to provide further services associated with utilisation of the app. The IP address transmitted by your browser in the framework of Analytics will not be associated with other data held by Analytics. This cookie will be deleted after 24 months at the latest. You can prevent the storage of cookies by making appropriate selections in your browser software or via your device. However, we would like to point out that in this case you might not be able to make full use of all functions of the app. You can also prevent storage of the data generated by the cookie relating to your usage of the app (including your IP address) or processing of this data by Analytics by disabling Analytics on the opt-out site at

6. Amendment of data protection declaration

To improve our services for users it may be necessary to amend the present declaration of data protection in the framework of further development of the app – for example, following the implementation of new technology or introduction of new services. Home Connect GmbH reserves the right to amend or supplement the present declaration as required. Any amendment will be published here. For this reason, users should regularly call up the app to check the latest status of the data protection declaration.

7. Rights and contract details

Where you have given your consent, it can be revoked at any time with future effect. Should you have any questions or wish to exercise your rights under the data protection laws regarding the revocation of consent, provision of information, or the correction, deletion or blocking of data, please contact us at: .

8. Liability for other providers‘ content (external links)

As the content provider within the meaning of Section 7 paragraph 1 of the German Telemedia Act (Telemediengesetz – TMG), Home Connect GmbH is liable under general legislation for the „own content“ which is made available for use at

A distinction must be made between this own content and links to the content made available by other providers. Through these links Home Connect GmbH makes ‘third-party content’ available. Said content is recognisable as such by hovering the mouse over the links, since they refer to a domain other than

When links are initially introduced, this third-party content is checked to determine whether it could engender any possible liability under civil or criminal law. However, it cannot be ruled out that the content may have been subsequently changed by the various providers concerned. Home Connect GmbH does not continuously check the content to which its website provides links for changes that could give fresh grounds for such liability. If you consider that linked external websites are in breach of prevailing law or otherwise contain inappropriate content, please notify us, using the contact details provided in our Site Notice.