In the unlikely event that your Home Connect appliance develops a fault, first check whether it is equipped with Remote Diagnostics. To do so, go to "Remote Diagnostics" in the Home Connect app. Select "Service" > "Diagnosis and Help" > "Diagnosis" and select the home appliance for which you require assistance. N.B. Your home appliance will only be displayed if it is equipped with Remote Diagnostics. If you do find a solution this way, our customer hotline will be happy to assist you. Have the appliance number of your appliance with Home Connect at the ready. Our service team can then check whether your appliance is equipped with Remote Diagnostics.
It might be that Remote Ddiagnostics for your Home Connect appliances is currently not yet available in your country. We are continuously working on expanding the reach of Remote Diagnostics and on providing the same level of Remote Diagnostics service worldwide.