FAQ

1. General questions

When will I be able to buy appliances with Home Connect functionality from retailers?
The first Coffee Machine with Home Connect functionality by Bosch will be available in 2016. Further home appliances, like a Bosch dishwasher, refrigerator, oven, and laundry pair will follow.

Can I equip my current appliances with Home Connect?
We do not support upgrading or retrofitting appliances with Home Connect. It is difficult for the following reasons: a solution installed at a later date is always suboptimal in comparison to a solution planned right from the start and is also comparatively expensive. In addition, home appliances are subject to special security precautions that must be observed and checked even when replacing electronic equipment on-site. We also advise against use of so-called smart plugs, controllable adapter plugs, because of the interruptions these can cause to the electricity supply.

Can other elements such as light or heating be incorporated in the Home Connect system?
This is not part of our plan so far as we are focusing solely on home appliances. However, we are always open to new things, meaning that our equipment and the whole Home Connect system can be integrated into other home automation systems.

Which brands will be launching the first networked appliances on the market?
The first networked appliances will be offered by Bosch.

Can the appliances be accessed from various devices at the same time?
Yes, a home appliance can be accessed from various mobile devices.

2. Questions on privacy policy and data security

Are there minimum requirements of my Wi-Fi router?
The Home Connect app works with a variety of standard Wi-Fi routers available on the market, provided they are not older than five years (estimated). For security reasons, Wi-Fi networks must be encrypted (WPA or WPA2 encryption). If your Wi-Fi network is not encrypted, you will not be able to register your appliance.

What characterises the special Home Connect security concept?
Our security concept consists of a range of measures: data exchange is based on the Home Connect protocol. Only essential data is saved anonymously on the Home Connect server. Communication is also only possible over encrypted networks; secure certificates, a firewall on the server and password protection for the Home Connect app ensure additional security.

Can I also prevent my appliance from sending any data?
Yes. You are free to decide for or against using additional functions that the networked appliances can offer you. The appliances will only send and receive data if you expressly want them to do so and you can control them accordingly.

How can I delete my Home Connect account?
You may delete your Home Connect account anytime using the app. In order to do this, click on the gear icon in the upper right corner. In the ‘My account’ section, you will find an option called "Deleting the user account". Then you will need to confirm the deletion by typing in your password.

3. Questions regarding connection/signal strength

Will there also be a LAN interface for the appliances?
No, a LAN connection is not planned because Home Connect uses Wi-Fi for data exchange. It would be very complex to set up a LAN cable for every appliance. We decided to use Wi-Fi technology because this is now available in most homes.

Do I need any other equipment apart from my appliance with Home Connect functionality and the Wi-Fi router?
No. The home appliances communicate with your smartphone or tablet via the Wi-Fi router. No other equipment is necessary.

My home appliance has a low Wi-Fi signal because the distance to my Wi-Fi Router is quite far. Does this mean I cannot use Home Connect?
There are various options available here. It is possible to extend the range of your network with a range extender. If the range extender is placed between the home appliance and router, wireless Internet reception should for instance extend to the basement without any problem.

A second option is to use a Power line adapter to extend the Internet to the home appliance. You can then log onto the Internet directly with your networked appliance and control it this way.

Can I connect my home appliances via WPS, although I am using a repeater as a signal amplification?
Yes, to some extent repeaters provide WPS pairing. Otherwise, it is possible to connect the home appliance manually.

4. Questions about hardware and software

What operating systems is Home Connect available for?
The app for iPhone and iPad launched in the Apple App Store® in October 2016. The app will be launching in the Google Play™ Store in December 2016.

What will this app cost and where can I download it?
The app is free and can be downloaded from the Apple App Store or Google Play Store.

Can I modify the profiles of other users?
Yes. Users with extended user rights are able to manage the profiles of other App users. For all commonly used appliances you can modify the user rights of these users.

Do you offer detailed information on local WiFi requirements, including router settings?
Yes, Home Connect will work properly with the standard wireless settings of most current commercially available home routers without any need for adjustment. In some cases, certain settings might need to be changed manually. If necessary, please check to see that the following settings are correctly set on your router. To find out how to access the router configuration settings, please consult your router’s instructions. If you’re unsure how to configure your router, try using the Wi-Fi Protected Setup (WPS) button on the router for simpler setup. WPS automatically connects WPS-enabled network devices with the correct settings

Here are some settings and tips for a manual WiFi setup:

• Your wireless network must be encrypted with WPA2 or WPA. Home Connect does not work with unsecured networks

• Home Connect works over network modes IEEE 802.11 b, g and n. Home appliances are only compatible with the 2.4 GHz band. If your router supports multiple bands, make sure to select the correct one.

• Home Connect does not work over Wi-Fi networks that require browser registration, i.e. a user name and password entered via a web browser.

• Home Connect requires a stable wireless network with good signal and reception.

• The wireless network must be connected to the internet during appliance pairing.

• The use of MAC filtering is not recommended.

• The use of proxies is not recommended.

• Ports 443, 8080 and 123 must be open.

• Do not disable the multicast routing option in the router when pairing with Home Connect devices.

5. Questions on digital instructions

Are these digital instructions available as free downloads?
The digital instructions are part of the Home Connect app and can be accessed directly from your mobile end device. They are free of charge to download.

Will I still receive paper instructions, too?
Paper instructions will still be included when your appliance is delivered.

Which platforms can I view digital instructions on?
As digital instructions are integrated into the app, it will run on the same platforms as the app itself: iOS or Android.